Device Troubleshooting

I cannot log in to my device.

I need to set up my password security

CLICK HERE for a step by step tutorial on how to reset your account or reset your password.

I forgot or need to reset my password.

When I sign in, my Email/ Clever account has been blocked.

*In the future if the account gets blocked for security risk or VPN usage, they need to go and reset their passwords to clear the risk using this link: http://aka.ms/sspr It must be 6 characters or greats and cannot use the last 3 known passwords.

*Please note that it may take up to an hour for Microsoft to clear the risk once the password has been correctly changed.

*Avoid the use of VPNs to prevent your account from being blocked.

*Email [email protected] if you continue to have issues.

My device will not turn on.

My device will not charge.

My screen flickers.

Amplify will not load.

I cannot log in to Clever.

* You may have forgotten to add @student.rcschools.net to your username or you misspelled your username.

* If you receive an "Uh Oh" message, please email Ms. King ([email protected]). Let her know Clever gave you an "Uh Oh" message. Be sure to include your username in this email.

* If you receive a message that says "More information required" click "Next." Then you will click "set it up now" next to cell phone, email, or security questions. If you choose to use a cell phone or email, be sure to use a number or email you have daily access to. This information will grant you the ability to change your password without the assistance of your teacher.

Work Order Process